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Internet Privacy Policy

When you visit our website to view any pages and read product information, you do so without telling us who you are and without revealing any personal information. We do not collect identifying information about visitors to our site.
There are instances where you may elect to provide us with personal information. If you send us e-mail, you are transmitting information to us with your message. This will typically include information like your name, e-mail address, the kind of request you are making, and any other information necessary to fulfill your request. You never transfer personally identifying information that you do not enter yourself. This is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization. Please note that an e-mail message is not encrypted or scrambled. Therefore, please be very careful in choosing what information you decide to transmit to us.
Our website is not targeted or marketed to children.

If you have any questions regarding our Privacy Standards, you may speak with Steve Mack, at 830-249-3955.

Consumer Complaint Procedure

TEXAS HERITAGE BANK is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. TEXAS HERITAGE BANK also engages in the business of selling checks as an agent for VISA, which company is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking.

Any consumer wishing to file a complaint against TEXAS HERITAGE BANK or VISA should contact the Texas Department of Banking through one of the following means: In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294; Telephone No.: 877-276-5554: Fax No.: 512-475-1313.

We welcome your questions and comments regarding this information. You may contact us as follows:

TEXAS HERITAGE BANK - Cross Plains:
P.O. BOX 699
Cross Plains, Texas 76443
Phone: 254-725-6141

TEXAS HERITAGE BANK – Boerne:
P.O. BOX 2327
Boerne, Texas 78006
Phone: 830-249-3955

TEXAS HERITAGE BANK – Leon Springs:
25060 IH 10 West
San Antonio, Texas 78257
Phone: 210-698-8100